Refund policy
HANDMADE®️ operates through two sales channels:
Online purchases (via our website: www.handmadethebrand.com)
In-store purchases (at our HANDMADE®️ stores worldwide)
Each channel operates on a separate system and follows its own process. For this reason, returns and exchanges must always be handled through the same channel where the original purchase was made.
A. Online Purchases: Returns & Exchanges
If you purchased online through www.handmadethebrand.com and would like to request a different size or style, please email online@handmadethebrand.com with your order number (#XXXXX).
Please contact us before sending back any item, as this ensures your return is valid and can be processed correctly.
Shipping Costs
Customers are responsible for the cost of returning or exchanging online orders, unless the product is defective.
Shipping fees are non-refundable in cash, though credit may be issued.
For exchanges of non-defective products, shipping charges apply in both directions.
Refunds
Refunds are only available when the purchased item is out of stock.
Cancellation requests made more than 48 hours after purchase may be subject to a 20% processing fee.
Return Conditions (Online Orders)
1. Tracking Required
HANDMADE®️ cannot guarantee receipt of untracked packages. Please return items with a tracking number, as refunds and exchanges cannot be processed until the product has been received and inspected.
2. 30-Day Window
Returns must be initiated within 30 days of delivery. Exchanges cannot be offered after this period.
3. Product Condition
To be eligible for an exchange, products must be unused, in their original condition, and in their original packaging.
Workshops & Experiences
Workshops (virtual or in-person) are not eligible for returns or refunds, as materials and spaces are reserved in advance.
Cancellations or changes must be requested at least 24 hours before the scheduled start time. Customers who notify us within this timeframe are welcome to reschedule their spot at no additional cost.
Cancellations made less than 24 hours in advance, as well as failure to attend without prior notice, will result in the ticket being considered used. In these cases, the customer will not be entitled to a refund, credit, or rescheduling.
To reschedule or for any questions, please contact us at info@handmadethebrand.com.
B. In-Store Purchases: Exchanges & Store Credit
If you purchased your espadrilles at one of our HANDMADE®️ stores, exchanges and store credit are available. Refunds are not offered for in-store purchases.
In-store purchases must be handled directly at the store where the transaction was made, as our retail locations operate on a system separate from our online platform.
To request an exchange or store credit, please visit the store with your purchase receipt and the product in its original condition.
If you are unable to return to the original store, for example due to travel, please contact us and we will be happy to assist:
Email: stores@handmadethebrand.com
WhatsApp: +46 765 51 91 92
Policies may vary slightly between locations due to local regulations.