Return & Exchange Policy
HANDMADE®️ operates through two different sales channels:
Online purchases (via our website: www.handmadethebrand.com )
In-store purchases (at our HANDMADE®️ stores worldwide)
Each channel uses a separate system and follows different processes. For this reason, returns and exchanges must always be handled through the same channel where the purchase was originally made.
A. ONLINE PURCHASES — RETURNS & EXCHANGES
If you purchased online through www.handmadethebrand.com and would like to request a different size or style, please email online@handmadethebrand.com with your order number (#XXXXX).
We kindly ask you not to proceed with a return before contacting us, as this ensures that your return is valid and properly handled.
Shipping Costs
Customers are responsible for the cost of returning and exchanging online orders, unless the product is defective.
Shipping fees are non-refundable in cash; however, credit may be issued.
For exchanges (when the product is not defective), shipping charges apply for both directions.
Refunds
Refunds are only available when the purchased item is out of stock.
Cancellation requests made after 48 hours from purchase may be subject to a 20% processing fee.
Return Conditions (Online Orders)
1. Tracking Required
Returns must be sent with a tracking number. HANDMADE®️ cannot guarantee receipt of untracked packages and cannot proceed with refunds or exchanges until the product has been received and inspected.
2. 30-Day Window
Returns must be initiated within 30 days of delivery. After 30 days, we unfortunately cannot offer exchanges.
3. Product Condition
To be eligible for an exchange, products must be unused, in the same condition in which they were received, and in the original packaging.
Workshops & Experiences
Workshops (virtual or in-person) are not eligible for returns or refunds, as materials and spaces are reserved in advance. If you cannot attend a scheduled workshop, please contact us and we will assist you:
info@handmadethebrand.com
B. IN-STORE PURCHASES — EXCHANGES & STORE CREDIT
If you purchased your espadrilles in one of our HANDMADE®️ stores, exchanges and store credit are available. Refunds are not offered for in-store purchases.
In-store purchases must be handled directly at the same store where the transaction was made, as our retail locations operate on a separate system from our online platform.
To request an exchange or store credit, please visit the store with your purchase receipt and the product in its original condition.
If you are not able to return to the original store (e.g., due to travel), please contact us and we will be happy to assist you:
Email: stores@handmadethebrand.com
WhatsApp: +46 765 51 91 92
Policies may vary slightly between locations due to local regulations.