Shipping Info

Worldwide Shipping Policy

Shipped from our workshop in Barcelona, Spain.

Delivery time
3–4 days
Carrier
DHL or FedEx
Shipping cost
Free worldwide
Shipping

We ship worldwide from our workshop in Barcelona, Spain.

We now offer Free Worldwide Express Shipping on all orders! Once your order has shipped, you will receive a tracking code for DHL or FedEx and, in most cases, your pair will arrive at your doorstep within 3-4 days. Amazing, right? 😍

If your pair is not directly available, we may need up to one week to make or finish it. Please make sure to send your measurements right after placing your order. You will receive an email from the artisan with all the instructions. If we do not receive your measurements within 48 hours, we will ship the order as originally placed. You can also talk directly with the artisan here.

If your shoes need to be custom-made in a leather that is not currently available, it may take up to 2 weeks before shipment. We will of course keep you updated throughout the process. Once shipped, delivery usually takes only 72 hours.

Customs & duties

We pay customs here in origin. There are a few exceptions in which this might happen. Please check your tracking number daily once your order has shipped to make sure your parcel is not being held by customs. If any payment is required, please proceed with it so that your parcel is not returned. Simply send us a copy of the receipt and we will happily compensate the amount paid with credit on our website, so don't worry❤️

🇺🇸 USA Customers

Due to recent changes in import regulations and tariffs, a small number of shipments entering the United States may occasionally be subject to import duties, customs charges, or processing fees upon arrival. This does not happen with every shipment and is unfortunately outside of our control.

If this happens, don't worry - Simply send us a copy of the receipt and we will happily compensate the amount paid with HANDMADE®️ online store credit that can be used toward your next purchase.

Tracking

Track your parcel by clicking on the tracking number received.

Get in touch with us anytime at returns@handmadethebrand.com or with the artisan here.
Cofinanciado por la Unión Europea
Ministerio de Trabajo y Economía Social
Fondos Europeos
Junta de Andalucía

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